Why can't I view the film that I rented on anymore?

SMHFF 2021 concluded on May 30, 2021. This means that all feature films are no longer available as of 11:59pm on May 30. The expiration countdown that you see is a 9-day purchase window, which still gives you access to the Bonus Content.

All Bonus Content, including the recorded panel sessions, are available to June 6.

I understand that the Festival is now fully virtual. What happens to my tickets to the National Gallery Singapore?

Thank you for your kind understanding and support as we ensure all our participants and teams’ safety due to the increasing COVID-19 cases.

SISTIC should be in touch with you directly via email to arrange a conversion to our Virtual Passes or a full refund. Please check your spam folder if you do not see it in your inbox.

Should you still not have received the email, please call SISTIC directly at 6438 5555

My friends and I would like to purchase the Virtual Pass on Are there any discounts for large groups like us?

Thank you, that is really encouraging to hear!

As a matter, we do have group discounts for purchases of 10 or more Virtual Passes. If you would like to do a group purchase and receive the discount, please contact us at

How do I live stream the panel conversation on

If you have purchased any of the films on, you can access the live streaming of the panels 30 minutes before the scheduled time. Simply follow the steps in this video.

We would love to hear from you too! In fact we have set up a system where you can join the panel conversation as it happens live.

Simply follow the steps below during the live stream:

  1. Log into your account at
  2. Access the panels at their respective times
  3. The Pigeonhole link will be available on the panel page
  4. Submit any thoughts/questions you have via Pigeonhole

I really enjoyed the live panel conversation I streamed online, where can I watch it again?

All panel conversations are only available during the time of screening. A recorded version will be uploaded on at the end of the recording day until 6 June 2021, 11.59pm.

I purchased a virtual pass. How can I access the bonus content?

You should be able to access the bonus content through the film’s page on It is located under the bonus content, together with the short film.

I purchased the Virtual Bundle, but I can’t stream the film ‘Happiness’.

Happiness is a limited feature film and only has 150 virtual seats available. If you would like to watch the film, please purchase the pass separately.

Why can't I stream the feature film online with my virtual pass any more?

All Virtual Passes allow you to watch the feature film for 48 hours upon activation between 22nd to 30th May 2021. Please ensure that you fully utilize your pass before the feature films expire on 30th May 2021, 11.59pm.

If you face any technical difficulties within the 48 hour period, please contact us.

I can't seem to access my Virtual Pass for from my phone or desktop.

Each Pass purchased is only available for login into 2 unique devices and cannot be switched out. If you would like to access the films and panels on multiple devices, please purchase more Passes.

If you face any technical difficulties within the 48 hour period, please contact us.

I am not from Singapore, but I came across your Festival. How can I purchase the Virtual Passes for the Festival?

Thank you for your interest in attending the Singapore Mental Health Film Festival. At this time, most of our content, both online and physical, are available exclusively in Singapore. You may try using a VPN if you are interested in catching our films and panels.

Land of Not Knowing is available in for streaming in North America and you can purchase access here.

If you would like to support the Festival in other ways, please visit our shop or donation page.